refund policy

returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.


Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at info@medames.com.


Sale items (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at info@medames.com and send your item to:Calle Canposeiras 4, 15178 A Coruña, A Coruña, Spain.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.


If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves at a later time, we'll send a refund to the gift giver and they'll find out your return.


Shipment

To return your product, you must mail it to:Calle Canposeiras 4, 15178 A Coruña, A Coruña, Spain.


You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it takes for your exchanged product to reach you may vary.


If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.